AI front desk
An AI receptionist for contractors that answers and books
Our AI front desk answers your calls and web chat 24/7. It asks the questions your dispatcher would, books the job on your calendar, and texts you a summary.
What does a call sound like?
Like a calm dispatcher who knows your rules. Here is a full sample call and the booking it produced. The company and the caller are made up.
- 21:40:02Front desk"Thanks for calling Ridgeline Heating & Air. This is the after-hours line. What is going on?"
- 21:40:09Caller"Our AC is running but it is blowing warm air. It is 84 in here."
- 21:40:15Front desk"Sorry about that. Do you smell anything burning, or see water around the indoor unit?"
- 21:40:22Caller"No, nothing like that."
- 21:40:25Front desk"Is anyone in the home elderly, an infant, or someone with a medical need for cooling?"
- 21:40:31Caller"No, just us."
- 21:40:34Front desk"What is the address, and about how old is the system?"
- 21:40:48Caller"1418 Example Lane. The unit is maybe 14 years old."
- 21:40:55Front desk"I have Wednesday 8 to 10am, or Wednesday 1 to 3pm. The service call is $89. Which works?"
- 21:41:03Caller"8 to 10, please."
- 21:41:06Front desk"You are booked for Wednesday 8 to 10am. I am texting you a confirmation now."
Booked
- Window
- Wed 8:00-10:00am
- Job
- AC not cooling, about 14 yr unit
- Priority
- Normal, no vulnerable occupants
- Fee quoted
- $89 service call (sample)
- Sent to
- Your calendar and phone
Sample call. Fictional company, caller, address and fee.
How does booking work?
The front desk books only into time windows you open, by job type. It checks your rules before it offers a slot, and you get every booking as a ticket.
- #0010:00
Answers in your company name
Calls ring through to the front desk when you choose: after hours, when your lines are busy, or all the time.
- #0020:20
Asks your questions
What is wrong, the address, and the questions you set for that job type. Safety questions come first.
- #0031:30
Checks your rules
Is it an emergency? Is the address in your service area? Is the job one you take?
- #0042:00
Offers open slots
Only the time windows you opened for that kind of job. The caller picks one.
- #0052:40
Confirms by text
The customer gets a text with the window, the address and your company name.
- #0062:41
Sends you the ticket
The job lands on your calendar with a written summary. Emergencies go to your on-call phone right away.
TODO(owner): list supported calendars and field software (for example Google Calendar, ServiceTitan, Housecall Pro, Jobber)
What does it do with each kind of call?
It sorts every call into a type and follows the rules you set for that type. These are the defaults we start with.
| Call type | What it asks | What it does |
|---|---|---|
| No heat, no cool, no water | Safety questions, who is in the home, address, equipment age | Books the next open slot or follows your emergency rules |
| Gas smell, burning smell, sparks | Nothing beyond confirming it | Gives your safety script (leave, call 911 or the utility), then alerts your on-call tech |
| Routine repair | Problem, address, preferred days | Books a window from your calendar |
| Estimate or replacement | Project, address, age of current system | Books an estimate visit in the slots you set aside |
| Maintenance plan | Address, equipment | Explains your plan and price, takes sign-up details |
| Existing job, reschedule | Name, address | Moves the booking if your rules allow, or takes a message |
| Anything else | Name, number, what they need | Takes a message and texts it to you |
What does the AI front desk not do?
It does not make decisions that need a tech, a license or your judgment. Those become messages or bookings for a person.
- 01
Diagnose equipment
It does not tell anyone what is wrong with their furnace, panel or roof. It books the person who can.
- 02
Quote prices you did not approve
It quotes only the fees you list, like a service call or after-hours fee. No repair estimates.
- 03
Give legal or insurance advice
It explains your process. It does not promise a claim will be paid.
- 04
Book time you did not open
It offers only the windows on your calendar for that job type.
- 05
Pretend to be a person
If a caller asks, it says it is an automated assistant for your company.
- 06
Take card numbers by phone
Payment happens the way you already collect it.
What do you need to set it up?
About an hour of your time, on one call with us. We write the rules from your answers, test calls with you, and change anything that sounds wrong.
- The jobs you take and the ones you do not
- Fees you are happy for it to quote
- Your service area and hours
- What counts as an emergency, and your on-call list
- Time windows to book, by job type
- Access to the calendar it books into
TODO(owner): confirm setup call length and test process
AI front desk questions
What is an AI receptionist for contractors?
A phone and chat assistant that answers in your company name, asks the questions your dispatcher would, and books jobs on your calendar. Ours runs 24/7 and follows rules you set.
Do I keep my phone number?
Yes. You keep your number and forward calls to the front desk when you want it to answer: after hours, when lines are busy, or all the time.
Will callers know it is not a person?
It does not pretend to be a person. If a caller asks, it says it is an automated assistant for your company.
What happens when it cannot help?
It takes the caller's name, number and problem, tells them when to expect a call back, and texts the message to you.
Does it work on my website chat too?
Yes. The same front desk answers chat on your site with the same rules, and books the same way.
How much does the AI front desk cost?
It is part of the Front Desk plan at $799 a month, which also includes your website, local SEO and review requests. No contract.